Barbara Rees Ltd Privacy Policy



This privacy policy explains how we use any personal information we collect about you when you use our services and this website. For more information, please Contact Us.


Who Are We? Barbara Rees Ltd. Registered in Wales No 4373054. Registered Office 144a Crwys Road Cardiff CF24 4NR Vat number 793601612. ICO Reg No Z9974938

Cardiff Office

144 Crwys Road Cardiff CF24 4NR, Tel 02920 371917, Email cardiff@barbararees.com

Pontypridd Office

12 Mill Street Pontypridd CF37 2SN, Tel 01443 405222, Email ponty@barbararees.com

Tonypandy Office

103 Dunraven Street Tonypandy CF40 1AR, Tel 01443 442444, Email tonypandy@barbararees.com

We Collect & Maintain
Data Relevant to
These Services

- Residential / Commercial Property & Land Sales
- Residential / Commercial Property & Land Letting
- Residential & Commercial Property Management & Maintenance
- Tenant Referencing / Status Enquiries & Credit Checks
- Tenancy Deposit Protection
- Non regulated financial advice
- Referral to an independent financial advisors (for regulated financial and or mortgage or loan advice)

What information do
we collect about
you as a Property
Owner (Vendor),
Landlord or Tenant

We collect & maintain information about you when you register with us as a property owner / seller / vendor, landlord or tenant. This information can comprise a mix of personal & financial data including your full name, address, dob, NI number / tax reference number / bank & insurer details, plus other professional advisors details, e.g accountant, solicitor, surveyor or authorised third party e.g. guardian or appointed power of attorney or in the case of tenants, your nominated referees and or immediate family members

We also collect information when you voluntarily complete customer surveys and / or provide feedback on our services

What information do
we collect when
you use our website

Website usage information is collected using cookies. (Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity). For further information visit www.aboutcookies.org or www.allaboutcookies.org. (You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result).

Other websites

Our website may contain links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Data Retention

Data will be retained throughout the duration of your contract with Barbara Rees Ltd to enable us to undertake and carry out your instructions or business being conducted with us. Upon expiry of the transaction and / or termination of your contract with us, we will retain data that is required to be kept in accordance with the relevant legislation relating to the activity undertaken on your behalf. We may also share your information with credit reference agencies and other companies for use in credit decisions, fraud prevention and to pursue debtors

Access to your
information and
correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please write to us at the branch office address that conducted the business undertaken by us, or email us (see contact information below).

We make a small charge of £25-00 plus vat for this service and we want to make sure that your personal information is accurate and up to date. You may therefore ask us to correct or remove information you think is inaccurate.



How we will communicate with you



1. Communication with us ( to act on your behalf or to enable us to administer a property sale or letting)

As a client, purchaser, current or future tenant of a property that is being sold let or managed by Barbara Rees Ltd your information is important to us and we will never sell your data. Your details will be stored securely and we will only send you communications relevant to the business being conducted between us and we will communicate with you via ...

Postal mail | Telephone | E mail | SMS Text


a. Direct marketing

We would like to send you information about our own products and services via the following methods of communication ...

Postal mail | Telephone | E mail | SMS Text

You may opt in or out of receiving marketing communications from us, at any time, by notifying us accordingly via the following methods ...

Postal mail | Telephone | E mail | SMS Text


b. Third party marketing & referral services;-

We are often requested or required to recommend or use a third party to assist in undertaking your instructions to us, or to complete a property sale , letting or grant a tenancy. Examples of third party services that we use, are;- accountancy, legal advice, surveying, insurance and financial services, property maintenance contractor’s / retail suppliers & utility service providers / tenant or credit bureau referencing agencies / banks / building societies / local government agencies / departments.

We will only share your information with appropriate and connected third parties or recommend their products and services if you agree to receiving marketing communications for these products.

You may opt in or out of receiving third party marketing communications, at any time, by notifying us accordingly, via the following methods ...

Postal mail | Telephone | E mail | SMS Text


Withdrawal of consent
to marketing
You may opt in or out of receiving marketing communications from us at any time and you have a right at any time to stop us from contacting you for marketing purposes or sharing your information. Please see how to contact us below Changes to our privacy policy;-

We keep our privacy policy under regular review and we will place any updates / amendments here

How to contact us

If you have any questions about our privacy policy or information we hold about you, please contact us via our data administration centre Barbara Rees Ltd. 103 Dunraven Street Tonypandy RCT CF40 1AR, telephone 01443 442444 or email us via dataadmin@barbararees.com


Codes Of Practice

Barbara Rees Ltd is a member of The Property Ombudsman (TPOS member no N03000) and The National Association of Estate Agents (NAEA) and subscribes to their Codes of Practice and complaints procedure, details of which can be obtained from the registered office of Barbara Rees Ltd


Proceeds of crime act & anti money laundering

Barbara Rees Ltd. Certain classes of business require us to obtain verification of the source of funds used for that class of business, and where applicable Barbara Rees Ltd will notify you of our requirements in this regard. Appropriate personal and residence ID is also required to comply with the proceeds of Crime Act 2002 and Anti Money Laundering Rules 2007. 


Complaints

Should be made in writing to :- The compliance officer, Barbara Rees Ltd. and sent to the company’s registered office, clearly stating the date of the event, the nature of your complaint, the member of staff involved and / or the address of the property concerned. Barbara Rees Ltd. will acknowledge receipt of your complaint within fourteen working days from the date of receipt at our registered office. Your complaint will then be investigated and a reply will be made to you within a reasonable timescale (subject to the nature and type of complaint received). Where a complaint involves a third party (other than a directly employed member of staff), Barbara Rees Ltd. accepts no responsibility for delays in processing the complaint (due to third party failure to comply with the investigation process). Barbara Rees Ltd. will not accept service of documents by fax or e mailed attachments nor will we respond to a third party without the appropriate complainant authority.