Privacy and Legal Information

Barbara Rees Estate Agents



Terms of Business


For our terms of business, please Click Here.


Privacy, Legal & Complaints



Privacy & Legal


Barbara Rees Ltd will take all reasonable steps to protect your privacy and ensure that any personal information given to us, is secure, and used only for the purposes of us, or one of our preferred / approved business partners providing you with the service you require. If you have any queries with regard to our privacy policy, please contact us at our registered office.

How and why we collect information from you and how we store your information

We may collect and hold some information about you whether you are an existing customer or using our web site for the first time and we collect personal information via online forms, telephone or written enquiries, or if you register with us for any of our services. By registering for our services or completing an on line enquiry form, you agree to us or one of our preferred / approved business partners contacting you to provide the service you indicated that you are interested in. You can also obtain some information about the properties, products and services we offer, without submitting any personal information and if you do not wish us to use any of your personal information for marketing purposes, please advise us accordingly or tick the appropriate box when completing the on line enquiry form. Where you have agreed to us using your information for marketing purposes you may also withdraw your consent by writing to us at our registered office or emailing us at the following address compliance@barbararees.com . Any information retained by us is stored on a secure database in strict accordance with the data protection act.

The information we collect from you may be used for the following purposes

  • Giving you information about us and the services we provide
  • Providing you with details of the properties we are selling letting or managing
  • Referring you and your needs to one of our preferred business partners / specialist service providers (We will not refer your details to a third party who is not a Barbara Rees Ltd. preferred or approved business partner, without first obtaining your consent).
  • Prevention of crime and prosecution of offenders / compliance with legislative requirements
  • Undertaking market research for the development of new products and services that we may later provide
  • Improving our service levels


Codes Of Practice


Barbara Rees Ltd and it's estate agency business is a member of The Property Ombudsman (TPOS), National Association of Estate Agents (NAEA) & Association of Letting & Management Agents (ALMA) and subscribes to their Codes of Practice and complaints procedure, details of which can be obtained from the head office of Barbara Rees Ltd.


Other Web Sites


We have links to other web sites which are not covered by our privacy policy and Barbara Rees Ltd. accepts no responsibility whatsoever, for any web site you access, following a link from this site, as other web sites may collect or hold information, that is not maintained in a secure environment.


Terms of use for the Barbara Rees Web Site


Barbara Rees Ltd is registered in Wales under company number 4373054. Registered office 144b Crwys Road Cardiff CF24 4NR. Vat number 793601612. Barbara Rees Ltd is not authorized to give financial advice under the Financial Services and Markets Act 2000 and any advice tendered in this regard, will be provided via a suitably qualified FSA authorized person / company, who is one of our preferred / approved business partners and Barbara Rees Ltd will refer you to the preferred / approved business partner company. The services, products and property details that appear on this site are available subject to our standard terms and conditions of appointment and marketing. Should any legal dispute arise, this web site and it�s content is governed by the Laws of England and Wales and the language in which we communicate with you (and conclude any contract in) will be English. Where applicable, telephone calls may be monitored in order to improve our services and to protect both you and us. Minimum ages apply to certain types of business and if you have a query in this regard, please discuss this with the appropriate office of Barbara Rees Ltd. Certain classes of business require us to obtain verification of the source of funds used for that class of business, and where applicable Barbara Rees Ltd will notify you of our requirements in this regard. Appropriate personal and residence ID is also required to comply with the proceeds of Crime Act 2002 and Anti Money Laundering Rules 2007.


Complaints


Should be made in writing to :- The compliance officer, Barbara Rees Ltd. and sent to the company�s registered office, clearly stating the date of the event, the nature of your complaint, the member of staff involved and / or the address of the property concerned. Barbara Rees Ltd. will acknowledge receipt of your complaint within fourteen working days from the date of receipt at our registered office. Your complaint will then be investigated and a reply will be made to you within a reasonable timescale (subject to the nature and type of complaint received). Where a complaint involves a third party (other than a directly employed member of staff), Barbara Rees Ltd. accepts no responsibility for delays in processing the complaint (due to third party failure to comply with the investigation process). Barbara Rees Ltd. will not accept service of documents by fax or e mailed attachments nor will we respond to a third party without the appropriate complainant authority.